Unified Communications News Trends

Unified Communications news trends (UC), is a framework of integrated nonparallel communications that optimise business operations.

UC integrates both real-time and non-real-time communications with business activities that display a consistent and unified system within the company. The system enables enterprises to manage various communications across multiple digital devices, and simultaneously integrate office applications and business processes.

UC also streamlines communications between top management and subordinates, and therefore creates a collaborative business environment. This framework promotes a seamless working environment among employees, and thus improves business agility and continuity.

This tool also improves group productivity and simplifies business operations. As a result, a business can benefit from increased profitability and improved customer service.

For most enterprises, they have realised the essence of collaborative systems and have made cooperative arrangements primary to all their operations. A typical office day today revolves around continuous sharing of information, through chatting, emailing or even video conferencing.

This emerging communication workflow calls for an integrated system. So what should companies look for in the future of UC?

Artificial Intelligence, AI

AI is the new face of technology today. This trend has been embraced to improve on customer experience.

Consumers are increasingly connecting with AI systems such as Cortana. This enables direct communication between consumers and companies.

AI has also changed the face of call centers, making them more efficient with bots that answer directly to customers questions. In addition, these systems can even predict customer behaviour and provide solutions to employees in solving particular communication problems.

AI is a great tool for human interaction. It allows companies to build strong bonds between customers and enterprises.

In-App Communications

A vast array of companies today have embraced in-app communications. Most customer interactions are now happening online via apps.

Embedded real-time multimedia communications are now in mobile devices. This even includes banking services.

Forget the days when you had to endure long queues in banks. Thanks to mobile apps, banking is easier than ever before.

In-app communications have also made customer services easy to reach. These services can be accessed anywhere at anytime either through chatting, calling or video calling.

Video Conferencing

Voice and video communications are an integral part of UC. These tools have become increasingly important in the workplace.

Video conferencing is one of the easiest ways to hold meetings in today's corporate world. Multinational corporations have been using this system for a while, allowing them to thrive even in the most critical economic times.

In addition, team messaging and group emailing have gained momentum. All companies can benefit from this communication tool - from multinational corporate giants to brand new startups.

Hybrid UC

Adoption of UC as a service has become more flexible and available. However, most companies

have opted for a hybrid model.

Hybrid UC marries perfectly into your on-premises infrastructure. It allows companies to save on cost expenses used in securing innovations.

This involves a transition from manual record keeping to online cloud storage. As a result, organisations can easily incorporate cloud computing into their operations.

Cloud services have also optimised business activities. As a result, cloud services have enabled faster work delivery and increased employee productivity.

UC is shortening the communication cycle in business while reducing complexity and cost, as well as accelerating customer service delivery.